On the other hand, since the configuration management in this software is graphical, you can easily identify the relationship between the different components. This product provides a great database for managing the IT infrastructure of an organization, with this database you can make a meaningful connection between different configuration items and if you have a problem with one of the configuration parts you can find the root of the problem. It helps users manage and navigate all IT-related processes in one organization. This program is based on the best practices for increasing organizational productivity, ITIL.
ManageEngine ServiceDesk is a user guide system for managing services and requests provided in an organization’s IT units.